Refund policy

We'd like you to be totally happy with everything you buy from SHOSU Amsterdam. Not happy with your purchase, or is something not quite right? Let us know at shop@shosu.amsterdam and we'll gladly help you out. Below you'll find exactly how returns work.

Right of withdrawal

You can withdraw from your purchase within 14 days after you (or someone you name) receive the product, without giving a reason. If your order arrives in several parcels, the 14 days start when you receive the last one.

Sealed products

All SHOSU products are delivered sealed. For reasons of hygiene and health protection, a product can only be returned if the seal is unbroken. Once the seal is broken, the right of withdrawal no longer applies to that product. Want to be sure a product is right for you? Check the size, material and specifications on the product page, or ask us before you open it.

How to withdraw

Use our withdrawal form: click "Withdraw from purchase" at the bottom of every page. You don't need an account, and you'll get a confirmation by email right away. Prefer email? Send a clear message with your order number to shop@shosu.amsterdam.

Sending the product back

Send the product back within 14 days after you told us you want to withdraw, to:
SHOSU Amsterdam (Show Support B.V.)
A. Hofmanweg 34C
2031 BL Haarlem
The Netherlands

The return shipping costs are for your own account. We recommend a tracked shipment and keeping your proof of postage.

Your refund

We refund the amount you paid, including the original standard shipping costs, within 14 days after you told us you want to withdraw. We may wait with the refund until we've received the product back, or until you've shown us proof that you sent it. We use the same payment method you used for the order, unless we agree otherwise. If you chose a more expensive delivery option than our standard shipping, we refund the standard shipping costs only.

Pre-orders are final

We produce pre-order items especially for the pre-orders we receive: the production run is based on the number of orders. That's why a pre-order is final once production has started, and can no longer be cancelled or returned. Changed your mind before production starts? Let us know via the withdrawal form or by email and we'll refund what you've paid so far. The product page shows when the pre-order period ends.

Faulty, damaged or incorrect items

Something wrong with your order? We're sorry to hear that! Email shop@shosu.amsterdam with your order number and a few photos, and we'll find the best solution for you: a replacement, a repair or a refund. Please check your order right after delivery and let us know within 14 days if you can: the sooner we know, the easier it is to sort out. Your statutory warranty rights always remain. Our products are made by hand, so small differences in print or colour are part of the design and not a defect. Wear and tear, punctures and damage from overinflation, heat or sharp objects are not covered.

Bought elsewhere?

This policy applies to purchases from shosu.amsterdam. For a SHOSU product you bought from another retailer, please contact that retailer.

Questions about a return? Just email us at shop@shosu.amsterdam. We usually reply within 24 hours.