We often get the same questions about shipping, so we wrote this FAQ blog to help answer most relevant questions. Of course, if there are any other question, don’t hesitate to ask and send us an email at firstname.lastname@example.org.
How long does it take to receive my order?
That may vary a lot, within Europe anywhere between 2 and 6 working days after we ship it.
Outside Europe it can take longer, 3-4 weeks is pretty much standard.
How often do you ship?
We ship twice a week, on Monday and on Friday. When we have a lot of backorders we ship as soon as possible.
How do I track my package?
Once your order is shipped, you’ll receive an automated email from us containing your tracking information.
Do you ship in discreet packaging?
Discretion is top priority. We will ensure that your package is delivered as discreetly as possible. Don’t worry about boxes printed with the SHOSU mark. All orders are shipped in a plain recyclable brown cardboard box. The shipping label will not identify the shipper as SHOSU Amsterdam.
To which countries do you ship?
We ship to all countries in the world but due to the nature of our products some countries’ customs might not accept our goods or will take the opportunity to abuse or otherwise mistreat the package. So therefore, packages to some countries are not covered by insurance.
Do you ship to PO boxes?
Our shipping platform can ship to DHL Packstations and PostNL services points. If you have another form of PO box, please send us an email at email@example.com before ordering.
Do you have any express shipping options available?
Our products are mostly quite heavy and offering express shipping options, would not only make it more expensive, it would also require an extra load on our fulfilment.
Can you combine the shipping of orders?
In case of some very rare cases, we can. But we are not very fond of it. It’s a manual process which is very sensitive to errors. So please order smart!
Why is postage and packing so costly?
People often compare our rates to the rates they pay when they ship something to someone, unfortunately those rates are not applicable to our rates. Other companies might ship for less and they probably have some costs covered by their products. Or they have a different cost structure. We do not make money off shipping.
When can you offer free shipping?
We offer free shipping at the checkout for most European Union orders above €200 and all orders to The Netherlands above €150.
What is the shipping price for my country?
Because we ship worldwide, the shipping prices vary. If you fill in your address in the check out, the shipping price for your country pops up.
What if I think my package is lost?
First of all, check the last email we’ve send you for the latest status update. If that doesn’t answer your question, please send an email to firstname.lastname@example.org with your order number and please describe the problem.
What if I’m not satisfied, can I return my toy?
We sell adult toys so there’s a couple of hygienic reasons we’re careful with taking back toys but of course you have product guarantee when it’s a factory fault. Please read our ‘Returns and Refunds’ policy.