Terms of service
Version: 11 November 2026
Great that you're shopping at SHOSU Amsterdam! These terms explain what you can expect from us and what we ask of you when you order. We've kept them as short and clear as possible.
1. Who we are
SHOSU Amsterdam is a trade name of Show Support B.V.
Address: A. Hofmanweg 34C, 2031 BL Haarlem, The Netherlands
Email: shop@shosu.amsterdam
Chamber of Commerce (KvK) number: 72096489
VAT number: NL858984465B01
2. When these terms apply
These terms apply to every order placed via shosu.amsterdam. You can always read, save or print them on our website. Your order is governed by the terms as they were on the website at the time you ordered.
3. 18 years or older
You must be 18 years or older to order from us. By placing an order, you confirm that you are 18 or older.
4. Products and prices
We describe our products as accurately as we can. Our products are made by hand, so small differences in print or colour compared to the photos are part of the design. Prices within the EU include VAT. You'll see the shipping costs at checkout before you pay. If a price or product description contains an obvious mistake (for example a price that is clearly wrong), we are not bound by it; we'll contact you if that happens.
5. Your order
The contract is concluded once you've completed and paid for your order and we've sent you the order confirmation by email. If we can't deliver an order, for example because a product unexpectedly turns out to be out of stock, or if we suspect misuse or fraud, we may cancel the order. In that case you'll get your money back.
6. Payment
You pay when you order, using one of the payment methods shown at checkout. For some pre-orders you can also pay in two parts (see section 7).
7. Pre-orders
- A pre-order product still has to be produced. The product page shows until when you can pre-order and when we expect to deliver. That's an estimate: if we can't make it in time, we'll keep you posted.
- If you choose split payment, you pay 50% when you order. As soon as production is finished, you'll receive a reminder for the other 50%. We ship your pre-order once the full amount has been paid. If the second payment doesn't come through, we'll contact you and find a solution together.
- Pre-orders are final once production has started; see our Returns & refunds policy.
- If you order other products in the same order, we'll ship them together with the pre-order.
8. Delivery
We ship to the address you give us with your order. The delivery times on our website are an indication. We deliver within 30 days of your order, unless we state a different period, such as for pre-orders. If we can't make that, we'll let you know and you may cancel the order free of charge; you'll then get your money back. The risk of loss or damage passes to you when the parcel has been delivered to you. If you order from outside the European Union, import duties, local VAT or customs clearance fees may apply. These are for your own account and are not included in our prices.
9. Withdrawal and returns
You have a 14-day right of withdrawal. How it works, which exceptions apply (sealed products and pre-orders) and how you get your money back is explained in our Returns & refunds policy. You can withdraw via "Withdraw from purchase" at the bottom of every page.
10. Warranty and complaints
Our products must do what you can reasonably expect of them; your statutory warranty rights always remain. Something not right? Email shop@shosu.amsterdam with your order number and a few photos. We usually reply within 24 hours and aim to resolve your complaint within 14 days. Wear and tear, punctures and damage caused by misuse, such as overinflation, heat or sharp objects, are not covered by the warranty.
11. Use and safety
Use our products according to the instructions and with common sense. Our inflatables are not life-saving devices or swimming aids.
12. Liability
Our liability is limited to the amount of the order concerned, except in case of intent or gross negligence on our part. This limitation does not apply to rights you always have as a consumer under the law.
13. Privacy
How we handle your personal data is explained in our Privacy policy.
14. Our content
Texts, photos, videos, designs and logos on shosu.amsterdam belong to SHOSU Amsterdam or to the designers we work with. You may not copy them or use them commercially without our permission.
15. Applicable law and disputes
These terms and your order are governed by Dutch law. If you live in another country, you keep the protection that the consumer law of that country gives you. If you have a complaint, please contact us first: we'd much rather solve it together. If we can't work it out, you can take the dispute to the competent court.
Questions about these terms? Email us at shop@shosu.amsterdam.