Returns & refunds

Return policy

We would like you to be totally satisfied with anything that you purchase from our SHOSU Amsterdam website. Therefore, if for any reason you are unhappy with your purchase please contact us.

You can return your product to us within 14 days of receiving your item for a refund. In order to return your item(s) please be sure the item is in the original (closed) condition/packaging. Shipping costs are at your own expense.

Return the package by taking it to your local post office counter. Be sure to obtain proof of postage from the post office (you may need this as your proof of return).

Our products are all made by hand, this means a flaw or misprint makes the product unique and not a faulty product! If you are returning a faulty, damaged, or incorrect item please get in contact with our SHOSU team so we will find the best way to sorted it out for you. We can not guarantee that we accept all returns.

Please note that you can only return products purchased directly from SHOSU.amsterdam. If you have purchased a SHOSU product from another retailer and would like a refund or exchange, please return the product to that retailer.

Any incomplete, used or damaged items will not be refunded or exchanged.

Return received

We aim to process any returns ASAP. You should receive an email letting you know we’ve received your return, however please allow up to 14 days before getting in contact with us.

After the return is checked and a refund is agreed you will receive your full refund within 2 weeks on your bank account. If after 14 days you have still not received your refund, please contact us.

Replacements and repairs

Unfortunately, we cannot yet offer repairs for your product. In our blog you can read how you can repair your inflatables yourself!

If within 14 days of receiving your inflatable there appears to be a leak or other manufacturing defect on your inflatable, you can report this to shop@shosu.amsterdam and we will arrange a suitable solution! Unfortunately, after 14 days we can no longer be sure whether your defect is a manufacturing error or the cause of intensive use, so always check after delivery whether everything is in order with your order.